Management

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Back to the Mediocrity Through Obligatory Process Definition?

“The intuitive mind is a sacred gift and the rational mind is a faithful servant. We have created a society that honors the servant and has forgotten the gift.” – Albert Einstein

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Process by Objectives

“There are no problems, only solutions” – John Lennon On the third maturity level of the CMMI model, a comprehensive process model must be defined. Process modeling is well-known to be a challenge that has some interesting aspects. For example, the question: what does a “defined process” actually look like? Interestingly enough, the CMMI doesn’t […]

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Process Optimization: Wishful Thinking or Reality?

“85% of the reasons for refusing to fulfil customer expectations you can trace back to failures of systems and processes, and less to people. The task of management is to change processes not the people.” (W.E. Deming)

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What Is a Process?

Recently, everybody seems to be talking about  “process improvement,” “process design,“ “process maturity, “ and so on. But what actually IS a process?