Tag: "process improvement"

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SME – the Subject Matter Expert

n technology-centric product development organizations, promoting and retaining talent while fostering a culture of technical excellence is essential. An established role of Subject Metter Experts, or SMEs, has proven to be an effective way to facilitate knowledge excellence, particularly in multi-project organizations.

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The TCC

TCC – the Team Capability Coach – is a quality leadership project role, aiming at maximizing the effectiveness of process quality assurance. A TCC is an approach that combines and extends quality assurance-related roles of a “Quality Manager” and essential elements of a “Scrum Master” in a single integrated concept.

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Processes Stink!

Standards can be useful in software development. A “clean and well-defined” collection of Best Practices (only recently known as “good practices”) is potentially a useful idea. On the other hand, in the hands of an inexperienced person, powerful standards can lead to disastrous effects. Are they on the verge of extinction?

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Rational Agility

Is it possible to be agile in a complex, real-time, embedded environment? How does it jive with the heavily regulated, ISO 15504/CMMI, product safety-oriented processes increasingly demanded by the OEMs? In my presentation at the embedded world conference in February 2012, I have argued that the difference between ‘agile’ and ‘rational, controlled’ project organizations is in fact an age-old misunderstanding in terms.

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SPICE Conference 2012

The SPICE Conference 2012 takes place in Palma de Mallorca from the 29th to 31st of May. Now in its 20th year, the conference will focus on some of the implications of the new, more open architecture based on the work in-progress for the revision of the ISO/IEC 15504 family of related Standards (renamed as the ISO/IEC […]

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The Excel Trap

If the only tool you have is a hammer, you tend to see every problem as a nail. – Abraham H. Maslow

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Business Process Modelling: Mission Impossible?

At first sight the task appears easy: capture the business processes, visualize them in an easy to understand form and use them as a basis for quality or efficiency improvement projects. This goal may seem trivial to a rationally thinking consultant. Especially in larger organisations, we frequently see action teams attempting to capture and model […]

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Viral Microprocesses – Micromanagement, Reloaded

“Mr. Consultant, this is really simple. Please just write down how you proceed with the use case specification step by step. This must be straightforward; you will surely have something like this ready-to-use in your drawer, right? The Customer is the King.” The brave consultant does not hesitate. “You will have the paper on your desk by tomorrow morning.”

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Back to the Mediocrity Through Obligatory Process Definition?

“The intuitive mind is a sacred gift and the rational mind is a faithful servant. We have created a society that honors the servant and has forgotten the gift.” – Albert Einstein

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Process by Objectives

“There are no problems, only solutions” – John Lennon On the third maturity level of the CMMI model, a comprehensive process model must be defined. Process modeling is well-known to be a challenge that has some interesting aspects. For example, the question: what does a “defined process” actually look like? Interestingly enough, the CMMI doesn’t […]