Tag: "process improvement"

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Process Optimization: Wishful Thinking or Reality?

“85% of the reasons for refusing to fulfil customer expectations you can trace back to failures of systems and processes, and less to people. The task of management is to change processes not the people.” (W.E. Deming)

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What Is a Process?

Recently, everybody seems to be talking about  “process improvement,” “process design,“ “process maturity, “ and so on. But what actually IS a process?