Tag: "QA"

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What makes a good QA process manager?

The job title “quality assurance manager”—in short “QA manager”—may suggest that the job is boring, ambiguous and uncreative. One particular species of QA manager, however, deserves particular attention: the “process quality manager”.

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On the Difference Between an Audit and an Assessment

“Audits” and “Assessments” may appear similar, but they are substantially different.

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Project Engineer

Every tech project needs a project engineer.

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Standards May Be Lethal to Your Projects

Standards may be helpful to system developing organizations, but often they turn out to be part of the problem, or even become the actual problem.

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Processes Stink!

Standards can be useful in software development. A “clean and well-defined” collection of Best Practices (only recently known as “good practices”) is potentially a useful idea. On the other hand, in the hands of an inexperienced person, powerful standards can lead to disastrous effects. Are they on the verge of extinction?

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Evolution – Not Revolution

How much process does a software project need? It turns out that may be the optimal degree of formalization is not a constant. The development process has to grow with his result.

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Business Process Modelling: Mission Impossible?

At first sight the task appears easy: capture the business processes, visualize them in an easy to understand form and use them as a basis for quality or efficiency improvement projects. This goal may seem trivial to a rationally thinking consultant. Especially in larger organisations, we frequently see action teams attempting to capture and model […]

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Back to the Mediocrity Through Obligatory Process Definition?

“The intuitive mind is a sacred gift and the rational mind is a faithful servant. We have created a society that honors the servant and has forgotten the gift.” – Albert Einstein

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Process by Objectives

“There are no problems, only solutions” – John Lennon On the third maturity level of the CMMI model, a comprehensive process model must be defined. Process modeling is well-known to be a challenge that has some interesting aspects. For example, the question: what does a “defined process” actually look like? Interestingly enough, the CMMI doesn’t […]

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Process Optimization: Wishful Thinking or Reality?

“85% of the reasons for refusing to fulfil customer expectations you can trace back to failures of systems and processes, and less to people. The task of management is to change processes not the people.” (W.E. Deming)