Management

At first sight, the task appears easy: capture the business processes, visualize them in an easy-to-understand form, and use them as a basis for quality or efficiency improvement projects. This goal may seem trivial to Read…

“The intuitive mind is a sacred gift and the rational mind is a faithful servant. We have created a society that honors the servant and has forgotten the gift.” – Albert Einstein Read…

“85% of the reasons for refusing to fulfil customer expectations you can trace back to failures of systems and processes, and less to people. The task of management is to change processes not the people.” (W.E. Deming) Read…

Recently, everybody seems to be talking about  “process improvement,” “process design,“ “process maturity, “ and so on. But what actually IS a process? Read…